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P.f. Chang's China Bistro
1978 E. 21st St., (Utica Square)
918-747-6555
Chinese
Mandarin style wok cooking brings you Southeast Asia meets Chinese cuisine. Featuring entrées like Buddha's feast stir fry, almond cashew chicken, hot and sour soup and the Lucky 8 for dessert.
Hours: L&D
Price: $$-$$$
Features: å
http://www.pfchangs.com
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Slow service. Waiter takes food away from people while they are still eating it. Gets orders wrong. Delivers the wrong food to the wrong customer. Had to ask the waiter to take our order because several of us have jobs to return to. The place was 70% empty and it took almost an hour to get our lunch - we arrived early to avoid the crowd and it still took WAY too long. All of these things individually are not that big of a problem. Combined plus the plastic from the prepackaged food was a clincher. I examined the plastic closely. It was not a plastic wrap for storing old food in the fridge. It was not a piece of a food-handling glove. It had a melted sealed edge as you would find on a frozen dinner package... PF Chang's sells frozen dinners... That makes you wonder if they are reheating prepackaged frozen food, doesn't it? The manager, "Patty", was very nice when she took my plate and then she disappeared and didn't return to the table until after several people got up to go back to work. I got up to go back to work myself, giving my wife my credit card to pay for her meal and making sure that she would not leave a tip. I called the store several times trying to get a phone number for the regional manager, "Gabrielle" refused to give me the regional manager's name. They refuse to deal with their victims. I called the store in another location to get the regional manager, "Tammie Diven"s, phone number - "Danielle Lawlis" refused to give me Tammie's number. I called the HQ and they supposedly sent Tammie an email to call me. Tammie never returned my call. I called HQ again and asked to speak to Tammie or "Art Kilmer" a Vice President who is Tammie's boss. Another email sent. Still no response. PF Changs refuses to treat their victims with any respect. I will never go back to PF Changs. In all I talked to five people who all refused to get me the regional manager phone number, and I just found out on Linked in that Tammie is not a regional manager, she is a market partner. Now I understand her playing up how great this crappy place is.
Also. I didn't eat at PF Changs for years because I always suspected that they use MSG in their food even though they claim the don't. Of the little food I ate, I got a migraine headache.
The regional manager "Tammie Diven" did call me back and proceeded to argue with me about the MSG that their suppliers put in the food, their prepackaged frozen food that they reheat, and she sang me a long sad song that just broke my heart about how hard the kitchen staff works slaving night and day over a hot microwave oven. The story was so touching and wonderful that I am immediately going to send the cooks a donation for all their suffering, sweat, blood and tears that they pour into their food (literally).
Additional update: Art Kilmer VP of something, called me to sing another song about how great their food is and that I should not have experienced contaminated food and lousy service. Ya think? He also proceeded to argue with me when he mentioned talking to "Chad Singer" who is the General Manager of that store. I'm sorry. When I ask to speak to the MANAGER I expect to speak to the TOP person at that location, not to "Patty" or the manager of the dishwashers or any other half-a-dozen assistant managers like this is a McDonalds. And there's a clincher. PF Changs is expense fast food. As I told to "Tammie" and "Art", the worst part of this experience was after I left and five people wouldn't let me talk to the regional manager... oh... "market partner". My bad.
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