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Member since: March 31, 2012
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I recently, last night severed my employment with a local food delivery shop here in Tulsa; Burger Express Delivery. I could no longer live with myself and fall asleep in peace. Working at Burger Express is by far the most stressful job in all of Tulsa, and not so much because the deliveries are hard, or the customers and their issues, but more so that they have to deal with the owner on a daily basis, He is the self proclaimed genius of the burger and american meal delivery outfit. From the outside looking in, it takes a trained eye to notice the things that are different here, versus other establishments. The cigarette burns on the side of the counter, the roaches and other insects that hide behind and under his appliances and station. The raw meat being stored on top of the lettuce, or the non washing of lettuce, potatoes, bell peppers, onions, and other veggies. The fact that the owner would rather give people loans to fund their weed selling enterprises, than to upgrade his horribly dilapidated equipment that he continually recieves notices from the health department to replace. The square sided sink, the freezers not being 3" off the ground, the store not having any fire extinguishing system, the vent hoods having so much grease that even a functioning fire system could not contain. The hot water being so hot that it burned your fingers, so to conserve money he lowered the water temp to luke warm, until the health dept said other wise. We have a functioning thermostat, but it has never been used, a poker used to poke holes in boxes that the owner uses to pick his nose with. The fact that he wears the same clothes for days on end, and only changes when people start to notice the smell. Where the only customers that really matter are sexy females and people who take it up the bum and dont complain. Everyone else is just his personal peon in his self fulfilling game or arrogance. He calls his african american clients the n-word with out regard to the person he called it to. When a customer calls him out on something, he defers blame to his drivers, blaming us, leaving us to deal with the end result of what ever he may have said. My last night included nearly having to shoot 3 pitbulls and the owner ordering me to turn around and try to deliver the order again.
I hate that I cant report his fraudulent activites on credit cards. I thinks that his customers credit cards are available to be used when he wants to, like mini expense accounts. His classic is ordering food from a compititor, such as Mary Janes Pizza, and giving their driver a $50 tip for "inside" info, then telling people how he doesnt give a shit about the $50, since the card was stolen anyways. I hate that he acts like is perfect, and apparently almighty, that no one is above him, not even the Oklahoma State Tax Commission. He owes over $36000 and is fraudulently billing his customers to pay for it.
I hate that he buys his restaurant food form Sam's Club, then tells people that his product is from some exculsive retailer like Merritt's Bakery for our cakes, or how he created the "LandFill" burger when in fact he stole it off the food network.
Burger Express is such a joke, go look at the facilities where your "delicious" food is made, watch how it is handled. Go there after 11pm and stay to enjoy the racism show. Bring your credit card, and he will remind you that you were there with a courtesy re-billing several months later, just to remind you that we are still in business. Where if you need a refund on your credit card, you are better off calling your bank and reporting your card lost/stolen. Where if you are seriously short on change you should walk in, because those prices are different than the published menu prices. Where if you are black, the prices quoted still dont add up to the given total. Where 8oz of chicken is a small and 14oz of chicken is a large and exactly twice as much product as a small strip, where ordering a soda and paying with a credit card is guaranteed to cost you at least $25. Where even after a security system is installed, we get broken into 4 times in 2 weeks, and no one knows who did it because the camera is facing his employees and his till box. Where he comes in and empties the till, leaving no change for any potential walk in customers. Where leaving in the middle of an incredibly busy day to go enjoy himself is the norm. Where selectively taking orders and giving super lousy double, triples, quads and 5=packs specifically so the drivers will lose money.
I applaud you, Stuart Otis and Burger Express, not only have you been able to build a business into what it is in only 4 short years, yet are able to destroy it in a few swipes of a credit card. Your time will come, Stu. Then people will get wise. You will get caught up; and when you do, you will end up serving time in that exact place your worst dreams come from. Non-segregated cells at the local federal prison.
Have fun guys, treat your delivery drivers well and avoid burger express.
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