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"went to Arby's @ 15th n harvard, a couple wks ago. will be made clear as to why I'm just posting this now as the story unfolds. pulled up to drive-thru about 15 min to midnight. they close at midnight. waited n waited, no response. talked into the speaker a few times, no response. thought maybe they were short handed, n maybe they were in the restroom. waited few more minutes, no response. surpisingly, I was still the only car at the drive-thru. tried again to get response talking to the speaker, again no response. tried honking my horn couple times, no response. getting upset now, I got a slow fuse till I usually get upset. n most times I go here, I'm a regular about twice weekly, get good prompt service. which is why on this occasion things seem weird. I ck the time it's now 3 minutes to midnight. I've decided to drive off. so I just call out to the speaker one more last time before driving off. then to my shock a voice finally comes thru the speaker n says "I'm sorry we're closed". I call back n say "I realize that but I've been waiting patiently for 15 minutes to talk to someone n place an order, I pulled up here at 15 min to midnight". the response back is "sorry, we're closed". I attempt again to explain. again the same robotic parroted response is "I'm sorry, we're closed." I explain how I'm a regular customer, etc. same b.s. response. so I yell out I'm contacting Arby's corporate h.q. tomorrow about this horrible lack of service n his rude, "I'm sorry, we're closed", response. the response back, "I don't care, sorry we're closed." I drive off, pissed off. try to contact Arby's by going to their website, "Arby's.com" n call a 1-800 #, no phone #. they only accept complaints post thru their website, n they'll respond via e-mail. I get a "generic corporate apology" response. I e-mail back how I've been a faithful regular customer for years, visiting twice a week, n spending $20+ a month there. $240 a year! I go on to state I want a personal, not "generic corporate" response. I want the employee/mgr I spoke with at that location FIRED! I also stated I wanted compensation for my wasted time n how rudely I was treated! I received an e-mail response stating an apology for my mistreatment, assurances the employee/mgr would "be reprimanded". I e-mailed back my frustration with the "reprimand", n lack of compensation. a week later I receive in the mail a note n 2 coupons for "small sandwich, small fry, n small drink." I go to this Arby's twice a week, spend $20 a month, $240 a year n I get 2 coupons for "small sandwich, small fry, n small drink"! this is my compensation! I get better discount coupons, better compensation, from the Arby's coupon circular in the sunday paper! I e-mailed a response back for "my compensation." I've yet to receive any response back. nothing. been 10 days now. no e-mail, no regular mail, nothing. nothing. It really makes me sad. yeah, pissed off too. but really sad. that Arby's doesn't care about me as a customer, not really. oh they went thru the "generic corporate response." I guess being a loyal, faithful, customer doesn't mean much anymore. by the way my contact person at Arby's was tanya williams. "tanyawilliams@arbys.com" just fyi. in case your interested in e-mailing her. but unfortunately I can't guarantee any response. well at least not anything beyond a "generic corporate response." if that. yeah, if that. scott"
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