This is carp, 1/22/2011 - 10:08am "The fries were wonderful. I had a chopped sandwich and my husband had ribs with Cole slaw. The BBQ was okay, but there was a lot of things going on that turned me off. I hope m suggestions can help, and not harm the business.
I walked in and it was freezing. Obviously there was no heat. Next I noticed the loud music. The caucasian man working the cash register does not know how to use it. His order taking skills are annoying. Rather than looking at you he is searching thru menus and keys trying to enter the order, then he does it wrong. Next! The most unappetizing. The set up. They cut the meat and prepare the plates right behind the cash register. The meat is kept in a crock pot, and it just gives one the idea that it isn't fresh, or warm. It just looks bad. Some bigger BBQ chains cut in front of view, but it's much showier, with steam racks and big ovens. This just looked home made.
1. turn the heat up.
2. Turn the music down.
3. Get the white guy a or get him a ticket to write the order on. Stop yelling out the order. Learn the register.
4. Move your order prepare to the kitchen.
Ohhhh one more. The bread that you picked for sandwiches is too overwhelming taste wise ans to dry for your BBQ. Plain burger buns, no seeds would be better. Better yet 3 or 4 slices of white bread covered by the meat. Then the customer can sauce it and eat en faced, or make a sandwich ."
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