Urban Tulsa Weekly

JoeMommaBlake, 6/17/2011 - 11:02am
"Merileigh19, My name is Blake. I'm the owner of Back Alley Blues & BBQ. I'm terribly sorry for your experience with us. None of what happened is okay and it's not close our standard for service. It sounds like you were the victim of the perfect storm of frustrating new restaurant struggles. I would like to apologize to you myself and work to earn your business once again. With each day, we're improving our service, our speed, and our food consistency. It often takes a new restaurant a little time to get these things worked out. We know this and are trying to be ready and equipped to handle these growing pains as effectively as possible. It appears we've let you down on many levels and I'm very sorry about that. My number is 918.991.8252 and my e-mail address is blakeewing3232@gmail.com I'd love to speak with you personally if you'll give me that opportunity. I'm going to refund your past visit and invite you to come back for another complimentary visit to the restaurant. I'm confident that we will do better on your next visit and I'd be grateful for the opportunity to change your mind about us. Please know that we're not a part of the McNellies group. They are our neighbors and we're appreciative of what they do as well. I would hate it if your bad experience at our restaurant tainted your feelings about their establishments. We're all working hard to grow a district of fresh, locally owned concepts. We're working hard to make The Blue Dome District Tulsa's best area for local dining and entertainment. New restaurant concepts take some time to get their footing. We're really committed to trying not to upset people along the way. When we fail, as we did with you, we're going to work to correct those mistakes. Thank you for visiting Back Alley. I look forward to speaking with you. Blake Ewing"