D.L .Brewer, 11/ 6/2011 - 3:11pm "Went to Back Alley on Friday evening Nov. 4 for our sons Birthday dinner (he loves BBQ)...arrived about 6:30 with a party of nine...had called ahead and was seated promply...thats where things began to fall apart. ordered appetizers and they arrived with no individual plates for
everyone to share...asked for small plates and was ignored...never got plates...asked for a round of water...finally got after 3 requests...server finally took order around 7:15 pm and forgot to take the order of one of the people at our table...tracked server down and she got missed order. About 7:30 server started coming back to table to tell everyone what they ordered the kitchen was out of (Ribs, Beans)she made 2 different trips to tell us they were out of something... 7:30 Friday night the two best sellers the kitchen ran out of...what a joke. Finally about 8pm our orders started to trickle out of the kitchen...3 people got their order...15 minutes later 3 more people got their order and in another 15 minutes the last 3 orders were presented (45 minutes to get everyone at out table served)...I asked to speak to the manager and was told that she was to busy in the kitchen to talk to me.
Another person in our party tried to go find the manager and was told she was just to busy to talk to anyone. When we finally got our food it was terrible...my wife's onion rings were cold, dripping with grease and the onions inside were raw...my french fires were cold, limp and dripping in grease..my wife told the server that the food was pathetic. Almost everyone in our party left 90% of the food on their plate saying it was not eatable. The server said she would talk to the manager for us...she returned saying she was very sorry and the manager agreed to comp half our food tab but we would have to pay for the bar tab which I agreed to just to get out of the place. Overall the food was bad, the service was bad... I will never return to Back Alley and since I work downtown I will tell everyone and anyone who will listen about our dreadful experience"
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