"Has anyone else been having trouble with AT&T DSL internet bills? Before I moved to a new apartment in October 2010, I had a reasonable and stable phone bill. LifeLine phone service and $19.95 DSL service came to about $24 every month, give or take some change. Then I moved and set up service in the new apartment, using my previously acquired DSL modem/router.
The AT&T agent offered me DSL service for $14.95 a month, and led me to believe that my voice line service would be about $20 a month plus surcharges, adding up to about $27, with a ¼ payment for the $51 new customer charge. Since the first bill covered only Oct 21st to Oct 26th, voice line services were prorated and the October 27th bill came to $54.74.
The next bill (November 27th) came to a whopping $88.04, in large part because the internet charge was $39.90 instead of $14.95. A typical bait and switch. In my 15 months of service I have had to call repeatedly to get bills adjusted. AT&T made repeated promises to fix my bill for good, and except for one month, never kept them. Including the first DSL charge, the charges have been as follows: $39.90 (November 2010), $39.06, $24.55 CR(credit), $35.00, $14.95, $5.10 CR, $35.00, $9.95, $30.00, $30.00, $10.91 CR, $5.10 CR, $5.10 CR, $44.22 (Dec 2012). Note that the amount of $14.95 appears only once in that list – one out of fourteen.
In January 2011, after getting the previous bill adjusted, followed by an overcharge again in December, I sent an e-mail complaining of billing fraud. AT&T promptly followed this with threat to disconnect service for allegedly unpaid charges of $58.62, which were never explained. Not even the AT&T agent who next adjusted my bill could explain where that came from.
Either the AT&T billing system is so unnecessarily complicated that neither its employees nor its computers can understand and deal with it, or it is set up this way deliberately, to extract higher fees from people who don’t want to argue about it, especially the elderly. In my opinion, it rises to the level of wire fraud and should be investigated as such. For anyone who wants to see, I’ve set up a web site with the entire set of bills and my phone notes at
http://www.android-originals.com/blogs/AT&T Mess/AT&T Mess.html "